Emporium Hotel South Bank

Great room, spacious, lovely bathroom and views. Pool was great. Gym also great. Breakfast is subpar for cost. A la cart, no buffet. French cafe down stairs also average. Lunch excellent. Dinner also good. Although children’s menu items were very subpar. Valet service was EXCELLENT! The valet staff were exceptional in their customer service, highlighted above other staff. Reception was friendly. HR Manager Bobby, is great! Very comfortable stay!

The staff, location and in dining food exceeded my expectations. Every staff member I spoke with was beyond helpful, polite and kind. The food available for room service was 10/10 and also the attached Italian restaurant was great.

This was our wedding night hotel and when we arrived we had a small disaster the aircon wasn't working. We called customer service and they came up right away to have a look and try to fix it with no luck. But they said they will take our bags to a new room and we headed for the roof for some drinks. Which turned out to be for free and we got upgraded right next to the pool on the very top floor. They saved our wedding night and I couldn't be anymore thankful

We stayed at The Emporium for a family holiday. It was also our daughter's birthday, and the hotel staff made great efforts to make her feel special. They even found her lost ear ring very promptly. So, a big thank you to the Emporium Hotel's lovely and very friendly staff 🙏😊 . The Terrace rooftop bar is a great dining option, and we had lovely breakfast and dinner there. Once again, hospitality and service were top quality. We had great views of the river from the room on the 16th floor, and the beds were very comfortable. Undoubtedly, the best hotel to stay in the South Bank, having previously stayed at other hotels in South Bank. We will definitely stay again.

Everything, it’s a fabulous hotel. The room was large & luxurious with everything you could imagine that you would need - coffee machine with excellent coffee pods, kettle & a nice selection of good teas. There was a wine cooler & fridge & complimentary bottled water. The floor to ceiling windows displayed a great view. The bathroom was large & well laid out with quality toiletries, big fluffy towels & robe & slippers. They have the best concierge team of any hotel that I’ve ever stayed in, notably Nelson who went above & beyond to meet my requirements. He’s a true asset to this business. I’d definitely stay here again.